As a newbie to event management AND Eventbrite in particular I was also happy about the broad spectrum of FAQ and help videos. Also, there are areas where Eventbrite clearly draws a line regarding its functionalities and forwards you to connected third party services (as for example if you want super fancy badges or have more esoteric data mining procedures in mind regarding your attendees data). I liked the basic support which was included as a beginner. There also are recommendations about what to do when and what information might be expected by potential attendees.
There is a verry good guide for setting up events and a step by step tour for beginners. It was then, that I realized how much this has to do with the way you setup an event from inside Eventbrite. A while later I had to organize an Event myself and remembered my positive experience as a user, which I wanted to provide to attendees of my event as well.
It was simple, easy, had the information I was looking for where I expected it to be and all (comprehensive) steps that led me through researching the event (MTP Hamburg) to choosing what I specifically wanted to finalizing booking completely without any hassle. I used Eventbrite a couple of times when booking events for myself or colleagues.
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